Shipping policy

Delivery Times:

We aim to deliver orders placed through our online store as quickly as possible. Delivery times vary depending on the shipping method you choose and the delivery address. Estimated delivery usually takes 5–14 business days, but this may vary depending on demand, stock availability or carrier schedules.

Delivery Options:

We offer several delivery options depending on your location and the items you order. These may include:

  • Postal or courier delivery: Orders are shipped via PostNord. Shipping charges depend on the size and weight of the items.

  • Collection: If collection is available, for example from a shop or pop-up location, we will send you detailed instructions after you place your order.

Shipping Costs:

Shipping costs depend on the size and weight of your order and the delivery destination. They are added to your order total at checkout before payment. From time to time, we offer free shipping under certain conditions, for example when your order exceeds a specified amount.

Responsibility for Delivery:

Delivery times are estimates. If your delivery is delayed, please contact our customer service team so we can check the status of your order.

When you choose a delivery option offered by our online store, we are responsible for any loss of or damage to your order until you receive it. If your parcel goes missing or arrives damaged, please contact us so we can look into it.

Tracking and Delivery Notifications:

If your order is shipped using a tracked service, we will email you a tracking number so you can follow its progress. If your delivery is delayed or you have any questions about it, please contact our customer service team.

Delivery Issues:

If your order does not arrive within the stated timeframe or is damaged in transit, please contact us immediately. We aim to resolve delivery issues as quickly as possible and will offer compensation or arrange another delivery where appropriate.

Returns and Exchanges:

If you wish to return an item, please follow the instructions in our Returns Policy. Pack the item securely for return. You can use the original packaging if you still have it.

If you cancel your order and return an item, you are responsible for the return shipping costs. If the item is faulty or does not match its description, we will cover the necessary return shipping costs. If the item is defective or differs from its description, please contact us. In that case, we will cover the necessary return shipping costs.

Customs Duties and Taxes:

International orders may be subject to customs duties, taxes and other import charges under the rules of the destination country. The customer is responsible for these charges. Please check for any additional costs before placing your order.